I’m a HUGE Apple fan. It’s easy to use, things always work and I’ve never gotten a computer virus. Currently I have an iMac, macbook pro, iPad and iPhone and I run my entire business off of these devices. The other day, I bought a macbook air because my pro has been getting old and loaded down. Unfortunately the N key sticks so I thought I’d call Apple Support to see if there was some easy obvs solution for this. And then this happened and I will never ever call Apple again…
Me: Hi, I just bought a new macbook air and my N key is sticking. Could you let me know what I should do about that?
Support: Sure, I’ll just place you on a brief hold while I check on that.
*10 minutes later*
Support: Hello ma’am, can I get the serial number on your computer?
Me: sure. *reads serial number*
Support: I see that you don’t have apple care on this product, but since you’re such a great customer, we’ll let you go ahead and add that apple care now and it can cover ALL of your devices. So you can call us for free anytime you have a software issue!
Me: I’m pretty sure that a sticking N key is a hardware issue
Support: Well, yeah, it is. But I’m trying to get you to see the big picture. You have lots of devices that aren’t covered. If something goes wrong with the software, you would have to pay for support. Should I transfer you to apple care setup now?
Me: No. Dude. I just want to know what to do about my sticking N key. I don’t need software assistance. Is there anything I can do about this HARDWARE issue on my NEW computer.
Support: Well you could bring it to your nearest apple store and they can take a look at it since it’s brand new.
Support: do you want me to transfer you to a brief survey to win a $100 gift card?
Me: OMG. NO.